Free shipping on all UK deliveries over £25

Supersupps
 

Terms and Conditions

Supersupps.com is a web based shop which is maintained and run by Hadley Wood Healthcare Ltd.

Contact Information

You can contact us through the contact us button on Supersupps which contains all our address and telephone details.

Products and Information

Products shown on the website are subject to availability and we cannot guarantee that all products shown are in stock.

If a product is out of stock we will aim to let you know and contact you when the product becomes available.

Any errors appearing on the site may be corrected and products withdrawn without prior notice may be done without incurring liability.

Product images are for display only and may not necessarily reflect the size or strength relating to the information on the product.

Prices may be changed without prior noticed, however, you will be charged at the price stated when placing your order.

Ordering

Orders on the website can be placed after submitting the order completion at checkout.

You will receive an e-mail confirmation of your order receipt, however, this does not mean your order has been accepted. Completion of the contract between you and Supersupps takes place upon despatch of the order.

Your order confirms that you accept the terms and conditions.

Prices shown on the website do not include post and packing; these are charged separately and you will be notified of any charges at the time of ordering. For shipping costs see our Delivery Costs section.

Orders may be cancelled up to 30 days. If the order has not already been despatched the order will be cancelled. If the order has been despatched you can return the product in accordance with our returns policy.

Payment

Payment over the internet can be made by Visa,Visa Debit, Mastercard, and Maestro through our secure payment gateway SagePay service.

Validation of credit or debit cards takes place prior to acceptance of orders. Your order will not be accepted if your card is declined at any stage. We will aim to contact you if this occurs.

Every care is taken to protect the confidentiality of your card but Hadley Wood Healthcare Ltd is not liable if the details are intercepted by a third party.

All our prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates.

Product Returns

If you are not satisfied with any purchased product, you must inform us by e-mail, or in writing within 7 working days so that we can deal with your complaint.

You may change your mind and cancel your order within 7 working days after the day you receive your goods.  If you choose to cancel your order we will issue a refund which includes the original postage but not necessarily the postage on returning the products back to us.

On faulty products the cost of sending the product back to us will be reimbursed.

We operate a 30-day limit on product returns on unopened product and any claims for damaged goods must be made within 7 days of receipt of goods.

We cannot accept responsibility for products if they do not reach us for any reason or are damaged in transit.

If the product is not returned in good condition, we reserve the right to refuse the refund.

Refunds will be made to the card that was used for the original purchase.

Disclaimer

The information on this website does not intend to diagnose, treat or replace medical or specialist advice.

If you are currently taking any prescription medication, or are pregnant or breastfeeding, please check with your medical practitioner whether the combination of supplements is suitable.

If you require advice or information regarding any product, please contact 0208 441 8352 or email info@supersupps.com.

We cannot accept any responsibility for any self-diagnosis or adverse effects or consequences resulting from the use of any of the suggestions or information contained in the website.

All content contained on this website and in association with any product on this website is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. Hadley Wood Healthcare (supersupps.com) is not responsible or liable for any diagnosis made by a user based on the content of the supersupps.com website. Always consult your own GP if you're in any way concerned about your health.

We reserve the right to update or amend our Terms and Conditions when required without prior notice and changes will apply immediately.

Supersupps.com may include links to other websites or material to help provide more information. We are not responsible for these websites or their material.

Despatch and Delivery

Orders are usually despatched within 24 hours of receipt of orders except on weekends and public holidays when we are usually closed.

In most cases (except foreign orders) we aim to use next day delivery, however, we cannot guarantee that you will receive your order the next day; please allow up to 5 days for delivery especially when ordering over weekends and holidays.

Orders may be despatched in separate deliveries.

If we expect a delay in despatching or delivering your order we will aim to contact you.

You must provide a legitimate delivery address and we cannot be held responsible for delivery failure if the delivery details provided at the time of ordering are incorrect.

Delivery costs

You will be notified of your postage costs at the checkout.

Charges relating to postage and packing will not be refunded if delivery of your order cannot be made due to an incorrect delivery address being given when placing your order.

You will be liable for any postage costs on products returned which are not faulty.

Orders over £25.00 are shipped free of charge in the UK. This does not apply to foreign orders including Eire and the EU where postage charges do apply.

Postal charges are calculated depending on your geographical location and the weight of your delivery.

We ship globally:
Europe
International Zone 1
International Zone 2

UK Deliveries

We add 50g packing weight to the postal charges

Weight (g)

Price

0-1000

£3.20

1000-2000

£5.25

2000-5000

£15.85

International Deliveries

We add 50g packing weight to the postal charges

Weight up to (g)

Europe

Zone 1

Zone 2

100

7.80

8.35

8.52

250

8.26

9.23

9.50

500

9.59

11.73

12.12

750

10.44

13.63

14.42

1000

11.75

16.10

16.96

1250

12.99

17.66

18.72

1500

14.24

19.23

20.48

1750

14.74

20.10

21.48

2000

15.81

21.62

23.24

  • visa
  • visa verified
  • american express
  • mastercard secure
  • mastercard
  • maestro
  • delta
  • sagepay