Privacy & Security Statement

Who we are

supersupps.com is an internet trading style and sales platform of Hadley Wood Healthcare and offers a range of health products that are dispatched from our mail order office based at 28 Crescent West, EN4 0EJ.

Your privacy is protected when using the supersupps web site and purchasing any products over our internet shopping site. We do not pass on any of your details to other businesses or organizations and we keep your details confidential so you will not receive unwanted or unsolicited mail from third party organizations when you use our internet service.

When you place an order, we use secure business payment gateways (SagePay and PayPal) to ensure that your credit card and personal details cannot be viewed by others. We do not hold any records of your payment details.

Your personal details are only shared by those directly involved in processing your order and when placing an order, we ask only for your name, address, credit or debit card details and email address. When placing an order on our internet shopping site you are consenting to the collection and processing of information by Hadley Wood Healthcare Ltd.

Our privacy policy does not apply to information we are required to disclose by law, or in cooperation with law enforcement agencies.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Delivery address and post code

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@supersupps.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). A small fee will be payable. If you would like a copy of the information held on you please write to Hadley Wood Healthcare, 28 Crescent West, Hadley Wood, Barnet, Herts. EN4 0EJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Retention Policy

We will process personal data during the duration of our business relationship with you unless you have requested to remain on our mailing list for future or ongoing marketing communications with our company.

Data storage

All Data is held in the United Kingdom. We do not store personal data outside the EEA.

Your rights as a data subject

At any point whilst we are in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request we can confirm what information it holds about you and how it is processed.

You can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of HHC and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

We will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If we are dissatisfied with the quality, further information may be sought before personal data can be released.All requests should be made to marcus@hadleywoodhalthcare.co.uk or by phoning 01292 260 334 or writing to us at the address further below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by HHC you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Hadley Wood Healthcare

28 Crescent west, Hadley Wood, Barnet, Herts. EN4 0EJ or email: marcus@hadleywoodhealthcare.co.uk

ICO

Wycliffe House, Water Lane, Wilmslow, SK9 5AFTelephone 0303 123 1113 or email: https://ico.org.uk/global/contact-us/email/